About Relay Vault
The next generation is designed for intelligent execution. That is the thesis Relay Vault is built around — and the reason every engagement is scoped to one workflow inside your existing stack, layer-first by default, with platform migration and custom software when that is the right long-term answer.
Insurance is the industry where humans are still the integration layer. Adjusters re-key data between Guidewire and ImageRight. Underwriters paste between policy admin and the rating engine. Enrollment coordinators reconcile census files against 834 carrier feeds every open enrollment. Broker ops rebuild commission spreadsheets every cycle. Compliance teams reconstruct the audit packet weeks after the work happened.
The tooling industry sold these teams generic AI products and 18-month system migrations that promise transformation and ship a database. Neither one rebuilt the workflow. The result is an industry that has been promised transformation for two decades and received automation of single screens.
Relay Vault is the AI transformation layer. We sit on top of the systems insurance carriers, brokers, ben-admins, platforms, and TPAs already run — employee benefits and P&C — and we rebuild one workflow at a time: carrier integrations, discrepancy management, enrollment, claims, and reconciliation. End to end, under your compliance posture, with an audit trail built for the state insurance department.
We deploy in production in 6–12 weeks, not 18 months. We sign BAAs with the model providers. Most engagements start layer-first on your systems of record — and when migration or custom software is the right answer, we lead that too. The economics typically come in well below the fully-loaded FTE cost of the workflow being replaced.
We believe the insurance organizations that win the next decade are the ones that move first on AI transformation — and that the move is not a software purchase. It is a workflow redesign, owned end to end alongside the team that runs the business.
Compliance Posture
Controls cover access, change management, monitoring, and incident response. Reports available under NDA during the audit engagement.
PHI handled under BAA, with BAAs in place for major model providers. Data encrypted in transit and at rest; PII redacted when applicable.
Every action an agent takes lands in an immutable audit log designed to satisfy NAIC and state-specific examination workbooks.
Guidewire, Duck Creek, Employee Navigator, Ease, Vertafore, AMS360, Applied Epic, ImageRight, Salesforce FSC — and the HCM/HRIS/payroll systems your census flows through. Most engagements start as a layer; we also lead platform migrations and custom builds.
Two weeks. One workflow. A scoped architecture and pricing for what AI transformation looks like inside your stack.